Customer Care Specialist / Customer Success Specialist - (Part-Time & Full-Time) REMOTE Job at Mount Carmel Health System, Columbus, OH

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  • Mount Carmel Health System
  • Columbus, OH

Job Description

We are seeking an attentive, reliable Customer Care / Customer Success Specialist to join our remote support team. The ideal candidate is empathetic, solution-oriented, and committed to delivering excellent customer experiences. In this role, you will assist customers with inquiries, guide them through services or products, and ensure their overall satisfaction.

Start Date: Immediate Openings

Key Responsibilities

Customer Support & Engagement

  • Respond to customer inquiries via email, chat, and/or phone
  • Provide accurate information regarding products, services, and policies
  • Troubleshoot common issues and escalate advanced concerns when needed
  • Track and follow up on open support tickets until resolved
  • Proactively assist users in getting the most value from our services
  • Guide new customers through onboarding processes
  • Identify customer needs and recommend helpful features, services, or resources
  • Maintain positive relationships to promote long-term customer retention
  • Log all customer interactions in the CRM or support software
  • Maintain accurate records of issues, feedback, and resolutions
  • Assist with updating knowledge base articles or FAQs
  • Collaborate with internal teams (Sales, Operations, Product, Billing)
  • Share customer insights to help improve processes and user experience

Qualifications

  • High school diploma or equivalent; associate or bachelor’s degree a plus
  • Strong written and verbal communication skills
  • Excellent customer service and problem-solving abilities
  • Ability to stay calm, professional, and empathetic under pressure
  • Comfortable using CRM or support tools (training provided)
  • Strong organizational skills and attention to detail
  • Reliable internet connection and personal computer
  • Ability to work independently in a remote environment

Preferred Skills

  • Experience in customer service, support, or call center roles
  • Familiarity with CRM systems (Zendesk, Salesforce, HubSpot, Freshdesk, etc.)
  • Ability to multitask in a fast-paced environment
  • Knowledge of basic tech troubleshooting

What We Offer

  • 100% remote role
  • Flexible part-time or full-time schedule
  • Paid training and onboarding
  • Growth opportunities in customer success or support management
  • Supportive team culture
  • Performance bonuses or incentives

Job Tags

Full time, Contract work, Part time, Internship, Remote work, Flexible hours

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