Job Description

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! Youll play a pivotal role in maintaining the heartbeat of the worlds most innovative technology platform ensuring seamless data center operations that power millions of businesses and services worldwide.
Data Center Technician position involves in-depth hardware and network diagnostics followed by physical repair as well as participating in an on-call rotation.
AWS Infrastructure Services owns the design planning delivery and operation of all AWS global other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.
Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
NOTE: Amazon does not sponsor for immigration including for H-1B TN and other non-immigrant visas for this role.
NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position.

Physical Requirements:
Lifting and moving material up to 40 pounds each
Working in cramped and/or elevated locations
Bending lifting stretching and reaching
Standing and walking for up to 8 hours a day
Ascending and descending ladders stairs and gangways safely and without limitation
Work in an industrial environment
Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts).
This role supports data centers in various operational stages. The position may be assigned to a facility still under development which could require travel to established locations for training until your designated site becomes fully operational.
Essential Requirements:
Ability to travel to or commute between data center locations as needed
Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
Travel frequency will vary based on business needs and operational status of assigned facility
Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.

Key job responsibilities
Performing server rack installations hardware break-fix on various components troubleshooting network issues responding to operational incidents that impact service availability and carrying out routine network server hardware and operating system repairs to contribute to the overall availability of AWS services
Serving as a primary contact point for both internal and external stakeholders including engineers software developers vendors and contractors
Performing on-call duties and participating in scheduled maintenance and change management activities
Contributing to documentation and process improvement initiatives based on your analysis of operational issues
Helping to interview train and onboard new team members

A day in the life
Our Data Center Technician professionals who have industry-leading technical abilities and demonstrate a breadth of knowledge while they:
Take ownership of technical issues brought by their customer base engaging other teams when needed to drive resolution
Show a strong aptitude for troubleshooting and problem solving
Solve problems at their root and step back to understand the broader context
Maintain service level agreements through the implementation of proactive issue detection and reporting
Are biased to act in the absence of direction or support
Improve effectiveness through process innovation
You will be required to work shift work that will include days/nights/weekends/holidays.

- Work a flexible schedule including weekends nights and holidays
- 18 months of computer/server hardware troubleshooting or related IT experience
- 18 months of computer layer 1/2 networking experience (including troubleshooting and repair)

- Experience in a data center or other critical environment
- Bachelors degree or equivalent professional or military experience in an IT-related field (e.g. computer science network engineering etc.)
- Industry standard certifications (CompTIA CCENT Network)
- Understanding of Linux or similar operating systems
- Behavioral interviewing and hiring experience
- Experience training and onboarding of new team members

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at TX Garland - 30.00 - 54.00 USD hourly

Required Experience:

IC

Job Tags

Hourly pay, Full time, For contractors, H1b, Worldwide, Relocation, Flexible hours, Shift work, Day shift

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