Job Description

OPEX Manager, Operations Fulfillment Support

Under the general direction of the Sr. Manager, Operations Fulfillment Support, the OPEX Manager drives continuous improvement initiatives across Distribution and Supply Chain operations. This role partners with field and Home Office leadership to standardize processes, strengthen operational controls, and improve performance through data-driven analysis and disciplined execution.

Primary Responsibilities

• Lead and support continuous improvement initiatives across Supply Chain Operations, focusing on productivity, quality, service, and cost performance
• Partner with operational leadership to identify improvement opportunities through data analysis, KPI monitoring, and root cause evaluation
• Establish, monitor, and refine Supply Chain standards, controls, and performance metrics to ensure sustainable results
• Develop, implement, and maintain standard operating procedures, leadership guides, and process documentation to drive consistency and accountability
• Conduct operational audits and assessments to ensure compliance with established standards and identify process gaps
• Facilitate cross-functional problem-solving efforts, including root cause analysis and corrective action planning
• Drive improvements in productivity, inventory control, and workflow efficiency through collaboration with Field Operations and Support Teams
• Support the development and deployment of operational visibility tools, dashboards, and reporting mechanisms to enhance decision-making
• Serve as a liaison between Facility Operations and Home Office teams to ensure alignment, effective communication, and successful implementation of new initiatives

Experience: 3–5 years of progressive operations experience preferred, including 1–2 years leading teams and/or managing cross-functional projects. Requires intermediate to advanced expertise in Excel, including the development of automated spreadsheets, data analysis tools, and reporting dashboards. Experience leveraging Microsoft Forms, Power Automate, Office Scripts, and Power BI to streamline processes and enhance visibility is required.

Applicants will be asked to submit a sample from any of the MS Office Tools demonstrating their development and capabilities.

Core Competencies

• Supply Chain Management
• Supplier and Vendor Management
• Information and Data Management
• Strong Analytical and Problem-Solving Skills
• Influencing and Stakeholder Engagement
• Strategic Thinking
• Attention to Detail and Accuracy
• Proactive Mindset with the ability to manage large-scale, high-volume, and complex business initiatives

Position-Specific Competencies

• Critical Thinking and Advanced Analytical Skills
• Financial Analysis and Cost Evaluation
• Project Management
• Proficiency in Microsoft Office Suite

Key Challenges

• Demonstrating the courage and professionalism to lead difficult conversations in the best interest of the business
• Building strong relationships while driving change and fostering shared accountability across teams

What We Offer

We offer a competitive benefits package including medical, dental, and vision coverage; term life insurance; paid vacation and holidays; and a 401(k) Savings Plan with company match. Associates also enjoy a merchandise discount on JCPenney products.

Our on-site campus amenities include a health clinic, daycare and preschool services, full cafeteria service, a fitness center, and complimentary garage parking.

About JCPenney

At JCPenney, we are passionate about serving customers, strengthening communities, and being the retailer of choice for families. Founded on the Golden Rule, we believe in treating others as we would want to be treated.

Customers experience stylish merchandise at exceptional value across our portfolio of private, exclusive, and national brands. Supporting that experience are approximately 90,000 dedicated associates worldwide who embody a strong service mindset and commitment to helping customers find what they love for less time, money, and effort.

Working at JCPenney means being part of a team where individuality is valued, contributions are recognized, and careers can thrive in a supportive and inclusive environment.

For more opportunities to join our team please visit our careers page .

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