Job Description
Top Skills: SAP SuccessFactors support, LMS admin, configurations ; Experience with SuccessFactors modules beyond LMS (EC, PMGM, Onboarding, Platform). Experience with Jira/Confluence . Experience in heavily regulated industries (healthcare, biotech, finance, aerospace, government). SAP SuccessFactors Learning Certification.
Key Responsibilities 1. Deep LMS Administration, Configuration & Support (Primary Focus): - Own and support full configuration and administration of SAP SuccessFactors Learning (LMS).
- Manage domains, role based permissions, security structures, assignment profiles, user data imports, and admin roles.
- Support business with creation and questions on items, classes, programs, catalogs, curricula, and blended learning structures.
- Configure and maintain workflows, approval processes, evaluations, surveys, and notifications.
- Manage & provide support on content lifecycle including version control for SCORM/xAPI/AICC content and troubleshoot tracking issues with precision.
- Perform learning history corrections following documented SOPs and governance rules.
2. Compliance, Audit, and Governance: - Maintain audit ready learning records and generate evidence packages as needed.
- Implement and enforce governance around user access, data retention, domain structures, and naming conventions.
- Partner with Compliance and Internal Audit on quarterly access reviews, history updates, and training completion evidence.
3. Reporting, Analytics & Data Quality: - Build accurate and automated reports using SuccessFactors and work in partnership with Data & Analytics team for tableau reports.
- Create compliance dashboards for mandatory training, overdue items, curricula completion, and audit metrics with business and Data & Analytics team.
- Troubleshoot data inconsistencies, analyze root causes, and ensure history adjustments follow strict controls.
- Support data requests from Learning, Leadership, Legal, Security, and Compliance etc.
4. Integrations & Technical Enablement: - Understanding of SAP BTP integration.
- Support and troubleshoot integrations between SF Learning and content vendors (LinkedIn Learning, Skillsoft, Precipio, OpenSesame, Coursera).
- Monitor SFTP jobs, API data flows, and integration logs; collaborate with IT on incident resolution.
- Support SSO and identity management integrations (Okta / Azure AD through SAML).
- Drive impact assessments and regression testing for SAP SuccessFactors bi annual releases.
5. Business Analysis & Stakeholder Partnership: - Work with Learning BUs to translate business needs into scalable LMS configurations.
- Conduct requirements gathering, write BRDs/FRDs, and maintain process documentation and SOPs.
- Lead UAT cycles, create test scripts, manage test execution, and document results.
- Provide training and enablement to internal administrators and SMEs.
Required Qualifications Must Have (Non Negotiable): - 5+ years of deep, hands on experience administering SAP SuccessFactors Learning (LMS).
- Proven background operating in audit driven or regulated environments (SOX, GxP, ISO, OSHA, or similar).
- Advanced expertise in:
- LMS security model (domains, roles, assignment profiles)
- SCORM/xAPI/AICC content debugging and tracking
- Learning history corrections and data governance
- Strong troubleshooting abilities, especially around:
- Content launch/tracking
- User assignments
- Connector/SFTP/AICC issues
- Integrations and sync errors
- Solid understanding of SuccessFactors Platform (RBP, BizX Admin Center).
- Exceptional documentation skills and strong attention to detail-critical for audit readiness.
Preferred Qualifications: - Experience with SuccessFactors modules beyond LMS (EC, PMGM, Onboarding, Platform).
- Familiarity with ITIL processes (incident/change/CMDB).
- Experience with Jira/Confluence .
- Experience in heavily regulated industries (healthcare, biotech, finance, aerospace, government).
- SAP SuccessFactors Learning Certification.
For applications and inquiries, contact: hirings@openkyber.com
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