Job Description
Ready to bring your customer service expertise to a purpose-driven financial team? We are filling an exclusive 8-spot cohort for Contact Center Senior Representatives to support our Claims Line of Business. Enjoy a primarily work-from-home setup, zero weekend shifts, competitive $20/hr pay, and contract-to-hire potential. To set you up for long-term success, you will complete an intensive 4-6 week paid training program. Because this program is chock-full of essential information, 100% attendance and reliability are imperative—missing even a single day puts you behind, so absolute commitment to the training schedule is required.
salary: $19.8 - $20 per hour
shift: First
work hours: 9 AM - 6 PM
education: High School
Responsibilities
- Deliver empathetic, timely, and accurate support to customers, financial professionals, and distributors regarding complex insurance claims via phone, email, and chat.
- Guide policyholders step-by-step through initiating and resolving insurance claim inquiries.
- Navigate multiple computer systems simultaneously to evaluate account details while maintaining professional phone etiquette.
- Exceed call center quality metrics and resolution standards while handling 35–50 inbound calls daily.
- Cross-train into expanded product lines upon successful completion of your primary training program.
- Collaborate with peers and business partners to resolve intricate customer service issues in real time.
- Schedule: Monday–Friday (No Weekends!). Flexible availability required between 8:00 AM – 7:00 PM ET (7:00 AM – 6:00 PM CT). Preference given to candidates available for late shifts (ending at 7:00 PM ET).
- Mandatory Paid Training: Begins 8/31 from 9:00 AM – 5:45 PM ET (8:00 AM – 4:45 PM CT). 100% attendance is strictly required for the entire 4–6 weeks—no time off can be accommodated.
- Technical Setup: Requires a dedicated wired internet connection (fiber, cable, or DSL—no Wi-Fi/5G) with minimum 25 Mbps download / 5 Mbps upload speeds.
Skills
- Remote Claims Support
- Claims Support Specialist
- Inbound Call Center
- Claims Processing
- Data Entry
- Remote Richmond, VA
- Claims
- Verbal Communication
- Confidentiality
- Responsiveness
- Analytical Thinking
Qualifications
- Years of experience: 2 years
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Job Tags
Hourly pay, Permanent employment, Contract work, Temporary work, Work experience placement, Remote work, Monday to Friday, Flexible hours, Shift work, Afternoon shift