Job Description

Client Services Account Manager

Location: Remote - Eastern Standard Time Preferred

Employment Type : Contract

Range : $50 - $60/hour

Who are we?

Incubeta is a global marketing partner helping ambitious brands drive profitable growth. We bring media, creative, data and technology together into one integrated solution. We work with CMOs and business leaders who want clarity, accountability and measurable business impact.

In the Americas, we are entering a decisive growth phase. We have strong capability, proven solutions, and differentiated intellectual property. What we are building now is enterprise momentum.

The Role

Our Client Services team supports Google-partnered YouTube Creative Readiness programs for some of the world's leading brands. This partnership is designed to transform how brands connect with audiences on YouTube by linking media strategy, audience insight, and creative effectiveness into one seamless, end-to-end process.

As the Client Services Manager, you will play a critical role in ensuring these engagements are delivered with excellence and consistency. Sitting at the center of a cross-functional squad (Creative Strategy, Creative Insights, Project Management, Google stakeholders, and agency partners), you will coordinate day-to-day execution, keep stakeholders aligned, and maintain momentum.

This role acts as a strategic execution partner to the Client Partner. While the Client Partner owns the overarching relationship, account strategy, and growth, you will own the operational effectiveness, delivery quality, and day-to-day client experience.

Key Responsibilities

Client Support & Relationship Management

• Day-to-Day Ownership: Serve as the primary operational contact for assigned programs, ensuring a seamless, responsive, and high-quality client experience.
• Stakeholder Alignment: Build strong relationships across client, agency, Google, and internal teams to keep complex, multi-functional programs moving forward.
• Risk Mitigation: Proactively anticipate delivery risks, bottlenecks, or stakeholder concerns; escalate appropriately and partner on swift solutions.

Program Delivery & Quality Assurance

• Milestone Execution: Drive the successful execution of program milestones, including stakeholder discovery, data diagnostics, creative recommendations, workshops, and wrap-ups.
• Deliverable Pressure-Testing: Review client-facing outputs to ensure data insights and creative recommendations are clear, actionable, and grounded in the client's specific business goals.
• Marketing Strategy Application: Apply an understanding of creative effectiveness, digital media performance, funnel-stage measurement, and client KPIs to validate team outputs before delivery.

Cross-Functional Leadership & Continuous Improvement

• Team Mobilization: Foster clarity around priorities, responsibilities, and next steps across cross-functional internal and external teams.
• Process Evolution: Identify opportunities to improve engagement delivery, share learnings across accounts, and help scale the Creative Readiness program.
• Client Growth Support: Help clients advance their YouTube maturity by identifying opportunities to improve creative effectiveness, content variety, and production velocity.

Required Qualifications

• Experience: 5–7 years in Client Services, Account Management, Consulting, or a similar client-facing role within an agency, media, tech, or digital marketing environment.
• Complex Management: Proven track record of managing multi-stakeholder engagements and driving accountability across cross-functional teams without direct authority.
• Strategic Eye: Ability to evaluate data insights and creative recommendations, spot gaps, and translate complex information into compelling, client-ready storytelling.
• Industry Knowledge: Solid understanding of digital media strategy, creative production workflows, marketing measurement, and performance KPIs.
• Adaptability: Comfort operating in fast-paced, evolving environments where programs and processes are continuously developing.

Preferred Qualifications

• Direct experience supporting Google/YouTube media or creative programs.
• Exposure to executive-level stakeholder environments.
• Familiarity with AI-enabled workflows and modern collaboration tools.
• Experience supporting capability-building or digital transformation programs within marketing organizations.

What to Do Next

If this sounds like the right next step for your career, we'd love to hear from you!

Ready to join the team? Click 'Apply Now' to get started.

Most new hires fall within the posted salary range, with opportunities to earn more over time based on individual and company performance. Initial offers are determined by location, relevant knowledge, and experience.

As a general policy, Incubeta does not offer employment visa sponsorships upon hire or in the future.

All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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