Job Description

Roles/Responsibilities:

• Deploying and replacing desktops, laptops, monitors, and peripherals

• Imaging, configuring, and setting up new computer systems

• Migrating user data and verifying system functionality

• Providing basic troubleshooting and end-user support during deployments

• Coordinating with users and departments to schedule refresh appointments

• Updating asset management and inventory tracking systems

• Ensuring all equipment is installed according to company standards and procedures

• Maintaining professionalism while working directly with end users in oAice environments

Mandatory Skills:

1. 3+ years industry experience in a customer-facing technical field

1. Basic understanding of computer hardware and Windows operating systems

1. Experience setting up desktops, laptops, printers, and peripherals

1. Strong customer service and communication skills

1. Ability to lift and move computer equipment as needed

1. Ability to work independently and manage multiple deployments daily

1. Reliable transportation and punctual attendance

1. High school diploma or equivalent

1. Must be able to successfully pass a CJIS background check

1. A valid driver's license

Desirable Skills:

1. Previous Deskside Support or PC deployment experience

1. Experience with imaging tools such as SCCM, Intune, or similar platforms

1. Familiarity with Active Directory and Microsoft OAice 365

1. Knowledge of asset management and ticketing systems

1. CompTIA A+ or other IT certifications

1. Experience working in enterprise or corporate IT environments

1. Strong organizational and documentation skills

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